F.A.Q.

Frequently Asked Questions

How long does shipping take?

 Our shipping varies depending on the processing time, current work load and your shipping address. After you place your order, it goes into the processing period which usually takes between 1-2 business days (does not include weekends) once your order is done processing then it is ready for shipping, for Standard shipping it usually takes 3-7 business days (your location plays a big factor in shipping arrival) and for Priority Shipping it takes about 2-5 business days, again it depends on your location. If you would like more of an estimate from your location, feel free to contact your nearest USPS location for more accurate dates. We ship out of South Florida.

I never received my package, what happened?

Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action.

When do you restock on certain items?

Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock within a week, but again isn't always promised. We always update on our Instagram about restocks, so make sure to follow us on social media to stay updated at @loveangelboutique.

 I bought something in promotion or using a code, Can I still exchange my items?

We do offer a lot of special offers, sales and free shipping on specific items weekly, so because of that All Sale/ Promotions are Final Sale. No Exceptions, because items are not regular priced, and we are a small boutique, you wouldn't be able to get accurate store credit. 

What are your exchange policies for Love Angel Boutique?

Online, we do offer store credit if items are unused, Please note that a fragrance scent on the item will be considered used, no exceptions. Please refer to our RETURN POLICY for more in depth of the policy and full information.

The item broke on me while I was wearing it, can I get a refund?

 We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Love Angel Boutique isn't responsible for damages that happen after the item is used. We can not refund you for something that broke or ripped after any wear and tear. Every Item is inspected before its shipped. No Exceptions. Thank you for understanding.

What size do I get in this item? Can you suggest a size?

We understand that it may be hard to determine your size in each item, however each item is from different vendors and a lot of factors go in to the sizing such as fabric, stretch and the pattern/cut of the item. Unfortunately we can not recommend a size because we do not know your body type and the fit you would be comfortable with. However if something fits relatively smaller/bigger or true to size we do try to note that on the item descriptions. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion. However we do offer store credit. Please see the RETURN POLICY information page.

 

Where does my store credit go to? How can I access it?

All store credits are credited through your account that was made through Loveangelb.com. Using the same email that was used to place the order, when you log in to make a purchase it will appear when you are checking out.